Whether it is for internal or external IT Service Management, you will need an IT service software that collects all IT service requests in one single system – transparently and accessible for all IT staff members – and thus making the reply a lot easier and clearer.
IT Service Management
The ideal customer service software has to be easy to use and access by the final customer, and efficient and resource-saving for you and your employees.
A field as diverse as Facility Management needs a flexible and extendable software to support different actions and workflows. However, the most important pivot is transparent and efficient communication with customers in case of incidents, as well as car pool and key management
Today’s HR departments see themselves as service providers for their company’s management and teams. However, the expertise and services of any HR department are crucial at a much earlier stage, namely during the recruiting of new employees and the onboarding process. In this sense, transparent internal and external communication together with perfect documentation and audit-proof storage are fundamental.
Call centers are under constant pressure to deliver fast and professional customer support to a high number of customers every day. Incoming customer requests need to be answered as quickly as possible, and the staff should be able to operate at full capacity without being overburdened.
Ever increasing volumes of data require that companies find efficient solutions for processing, coordinating, releasing and documenting all this information. However, document management is not an end in itself and should always be subordinate to the associated workflows. Be it law firms, government offices, insurance companies or the marketing and sales departments of any company in any branch: they all require a high degree of transparency in the coordination and approval of documents, as well as a system for collecting and storing data that is audit-proof and clearly understandable.